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Bidx.com Knowledge Center

Renew or replace a Digital ID™

For Contractors

This article applies to both Bid submission in Bidx.com and Bid submission with AASHTOWare Project Bids™ Bid. 

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Included  ✅ Advanced, ✅ Core
Upgrade required ✘ Free

If you've been bidding for a while, you may need to renew or replace your Digital ID.

Your Infotech Digital ID must be regenerated once every two years. There is no charge to regenerate the Digital ID during the renewal process.

If you don't renew your ID before the expiration date, you will have to create a new ID, pay any associated fees, and submit new requests to bid to each agency. You won't be able to submit bids until you have a new ID.

Renew your Digital ID

You must renew your Digital ID every two years to continue to bid without interruption. The service will notify you when it's time to renew. Here's what to expect.

Select and verify your existing ID

First, you'll have to verify your existing ID by uploading the backup file you saved to your machine or external storage device during the ID creation process.

When searching your file explorer for the Digital ID backup, if you didn't rename the file, it will be named like this:

FirstName_LastName_[40-character string of numbers and letters]_DigitalID.cer

Create a new password

The next screen will ask you to enter a new password.

Do not forget this password. There is no way for the Bid Express service to retrieve it once lost, and you will need to go through the creation process again, request to bid with agencies again, and pay all of the associated fees again.

Generate a new Digital ID

When you click Generate a Digital ID, you will be asked to enter your new password and click Next. Your Digital ID file should download automatically.

Backup your new Digital ID

We recommend saving a backup of the newly downloaded file someplace secure.

⚠️ Warning

  • Remember your password. 
    • You will need it every time you bid. 
    • There is no way for the Bid Express® service to retrieve or reset it.
  • Be sure to save your Digital ID.
    • Your Digital ID will automatically download as a .cer file. This is the only time you can download the file, and it isn’t stored on bidx.com. 
    • Check that the file has successfully downloaded before closing your browser. You may need to check the downloads on your browser and click “keep” to save the file.
    • We recommend storing a backup copy of your Digital ID. 

Additional steps for Bid submission with AASHTOWare Project Bids™ Bid:

Remove your old Digital ID file from Project Bids

  1. Open the Bid component.
  2. From the main screen, click Options or, from the toolbar, click Tools > Options.
  3. Click the Digital IDs tab. 
  4. Select the digital ID you want to remove. It will be highlighted in orange when selected. 
  5. Click Delete digital ID.

Import your new Digital ID

  1. Open the Bid component.
  2. From the main screen, click Options or, from the toolbar, click Tools > Options.
  3. Click the Digital IDs tab. 
  4. Click Import digital ID.
  5. Click Browse to find the .cer file saved on your computer. 
  6. Enter the digital ID password. 
  7. Click Import. 
  8. You will see the message: Import successful. Click OK to return to the Options panel.

Replace your Digital ID

Ideally, you won't ever need to replace your Digital ID, but here are a few of the reasons you might have to:

  • You didn’t renew your existing ID before the expiration period.
  • You forgot your password.
  • You changed computers and don't have access to the backup file for the original ID.

By replacing your ID through this process, your requests to bid with agencies will remain active. However, you will have to pay the processing fee of $100 to replace your Digital ID.

Good to know

  • You have unlimited password attempts, so before you replace your ID make sure you try every variation on what you think the password might be.
  • Once you replace your ID, don't lose your new password! We have no way to recover a lost password.
  • Create a backup of your Digital ID and store it somewhere other than your computer.

When you’re ready to replace your Digital ID, follow the steps below.

  1. While logged into Bidx.com, go to the Settings tab.
  2. Click on Online Bidding.
  3. When you see the Digital ID you want to replace, click the three-dot action menu and click Replace.
  4. Check the email associated with your account for a verification code. Enter it and click Next. 
  5. Next, enter your phone number and click Continue. The service will text you a verification code.
  6. Enter the verification code and click Verify.
    • Note: On some phones, the verification code may go to a subfolder. If you don't see the code right away, check the subfolders.
  7. Click the checkbox to show agreement with the message written there. Then, click Generate Digital ID. 
    • The .cer file should automatically download. Check your browser's download folder to be sure it successfully downloaded before closing your browser. 
  8. Your digital ID should automatically download.